The POPI Act / Sections / Section 54
Section 54
Duty of confidentiality
Chapter 5 · Supervision ยท Part A, Information Regulator
A person acting on behalf or under the direction of the Regulator, must, both during or after his or her term of office or employment, treat as confidential the personal information which comes to his or her knowledge in the course of the performance of his or her official duties, except if the communication of such information is required by law or in the proper performance of his or her duties.
Source: justice.gov.za, Protection of Personal Information Act 4 of 2013 (official PDF), cross-checked verbatim before publishing.
Beyond the text
What this means for your estate
- Genuinely reassuring context if your estate is ever investigated: personal information you or your residents hand over to the Regulator, during a complaint investigation, a registration, or a request for information, is bound by this same confidentiality duty, both during and after the official's term.
Relevant tool
Nothing for your estate to action here, it's a duty the Regulator's own people carry when handling information you or your residents provide them.