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The POPI Act / Sections / Section 67
Section 67

Review of operation of approved code of conduct

Chapter 7 · Codes of Conduct

(1) The Regulator may, on its own initiative, review the operation of an approved code of conduct.

(2) The Regulator may do one or more of the following for the purposes of the review: (a) Consider the process under the code for making and dealing with complaints; (b) inspect the records of an adjudicator for the code; (c) consider the outcome of complaints dealt with under the code; (d) interview an adjudicator for the code; and (e) appoint experts to review those provisions of the code that the Regulator believes require expert evaluation.

(3) The review may inform a decision by the Regulator under section 64 to revoke the approved code of conduct with immediate effect or at a future date to be determined by the Regulator.

codes of conductchapter 7reviewadjudicator oversight
Beyond the text

What this means for your estate

  • The Regulator can review how an approved code is actually operating, including inspecting an adjudicator's records and interviewing the adjudicator (subsection (2)), and that review can lead to revocation under s.64 (subsection (3)). A sector code isn't a set-and-forget arrangement even for the sector body that holds it.
Relevant tool

If an estates-sector code is ever reviewed or revoked, PopiGuard's Policy Vault keeps your compliance record aligned with whichever standard is actually in force.

See PopiGuard for estates →